Frequently asked question
FAQ
- All
- Additional Information
- Booking and Payment
- Insurance and Liability
- Motorhome Pickup and Return
- Motorhome Usage
Yes, if the motorhome is available for additional days. Contact us as soon as possible.
Call the support number provided at pickup.
No, smoking is strictly prohibited. Violations result in a deep cleaning fee of 500 € + VAT.
A Slovenian vignette is included in the rental. Any additional tolls, ferry charges, or road fees abroad are your responsibility.
Pickup usually takes 30–60 minutes, as it includes detailed instructions and a vehicle inspection.
Parking is allowed only in designated areas such as campsites, motorhome parks, or legally permitted zones. Always check local regulations before parking.
Yes, all our motorhomes are equipped with winter tires and heating. However, in extremely low temperatures, water systems may freeze.
Yes, but you should check the dimensions and weight of the vehicle before booking your ferry ticket, as additional charges may apply.
Yes, but only when plugged into a 230V power source. Charging on the motorhome’s battery is not recommended as it may drain the power supply quickly.
Yes, roadside assistance is included in the rental price.
Ensure safety first. Then, immediately call Free2Rent using the contact number provided at pickup. If necessary, notify roadside assistance and the police, and complete a European accident report.
- Lost documents: 250 € charge
- Lost key: Charged at the official dealer’s price
The renter must be at least 23 years old and have held a valid driver’s license for at least two years. Drivers under 26 must pay an additional fee of 8 €/day (max. 80 € per rental).
Yes, but additional drivers must be registered in the contract. There is a surcharge of 6 €/day per driver (max. 60 € per rental).
Yes, travel is permitted in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, Poland, Bosnia and Herzegovina, Serbia, Montenegro.
No, pet transport is not allowed. Violations result in a deep cleaning fee of 500 € + VAT.
The motorhome can run on battery power for about 1–2 days, depending on electricity consumption. For longer use, we recommend driving regularly or connecting to an external power supply at a campsite.
Yes, but only when plugged into a 230V power supply. Large appliances (microwave, hairdryer) do not work on battery power.
You can empty the cassette at designated disposal points in campsites or motorhome service areas. If not emptied, a fee of 100 € + VAT applies.
Pickup and return are available at Free2Rent offices. Delivery to another location is possible for an additional fee (30 € + 0.80 €/km).
Yes, but a surcharge of 50 € applies.
We hold reservations for up to 59 minutes after the scheduled pickup time. If you are delayed further, please notify us in advance.
The rental company does not refund the unused portion of the rental period.
- Full fuel tank (otherwise, 3 €/liter will be charged)
- Empty and clean WC cassette (otherwise, 100 € + VAT will be charged)
- Empty wastewater tank (otherwise, 40 € + VAT will be charged)
- Clean interior (otherwise, 200 € + VAT will be charged)
Late returns are charged as an additional rental day. If your late return affects the next booking, additional charges may apply.
Yes, but this must be arranged in advance. Unauthorized drop-offs at a different location incur a 1,000 € fee.
Send your rental inquiry to camper@free2rent.si. You can also book in person at a Free2Rent office. Payment is accepted via Mastercard and Visa credit cards.
No, the reservation is only valid after payment of a deposit or the full rental amount.
Yes, but the renter must be the person who will actually use the motorhome and sign the contract.
We recommend booking as early as possible, especially during peak season, as slots fill up quickly.
- Up to 60 days before the rental: refund of 80 % of the amount paid
- 60–20 days before the rental: refund of 50 % of the amount paid
- Less than 20 days before the rental: no refund
Yes, but any changes to a confirmed reservation incur an administrative fee of 50 € .
