Traveling by car can be a wonderful experience, but sometimes you may have to face an unexpected vehicle breakdown. Because we want your car rental experience to be as trouble-free as possible, we’ve written some helpful tips on what to do in the event of a vehicle breakdown en route.
Remain calm and stop the vehicle safely
The first step when you notice a problem with your vehicle is to stay calm. Turn on your hazard lights and slowly reduce your speed. If possible, pull over to a safe place on the side of the road or to the nearest pull-over lane. It is important to stay out of the flow of traffic so as not to endanger yourself or other road users.
Place the safety triangle
After you have stopped the vehicle safely, place the safety triangle behind the car to warn other drivers of the vehicle breakdown. The triangle should be placed at least 50 meters behind the vehicle on a normal road and 100 meters on a highway. Also wear a reflective vest if you have one to increase your visibility.
Check the problem
If you feel safe and familiar with the basics of car mechanics, you can try to figure out what is wrong with the vehicle. Check basic things like fuel level, tires, coolant and oil. However, be careful and do not undertake more complex repairs if you are not confident in your abilities.
Call our branch for roadside assistance
If you can’t fix the problem yourself, give us a call and we’ll help you get all the information you need for roadside assistance. We provide 24-hour assistance for all rented vehicles. Contact our customer service, provide your details and location, and our team will make sure you get the help you need as soon as possible.
Wait in a safe place
While you wait for help to arrive, stay in your vehicle or in a safe place off the road. Avoid standing close to traffic and be aware of your safety. If it is night or visibility is poor, make sure your hazard lights are on.
Follow the expert’s instructions
When help arrives, follow the instructions of a professional. It may be that your vehicle needs to be towed to the nearest workshop or that the problem can be fixed on the spot. In any case, our team at Free2Rent will provide you with all the necessary support so that you can continue your journey as soon as possible.
We strive for your safety and satisfaction. Renting a vehicle should be worry-free, so we are always here to help you in case of problems, such as vehicle breakdown. If you have any additional questions or need more information, please contact us and we will be happy to help.
